CLAIMS, WARRANT & RETURNS POLICY.

Our returns and warranty policy is listed below. Please read this carefully before purchasing from Pure Linen.

"Change of Mind" Refunds Policy 

1. Specific Exclusions

There will be no returning products for replacement or credit under the following circumstances

• Items which were purchased when the product or products were listed on our web site or price list as "ON SALE"
• Products which were made to order - including any Australian Made products (This includes all Australian Made bed linen sets which includes pillow cases, flat sheets, fitted sheets, doona or duvet covers and bed covers; table linen; home decor items; kitchen linens) 
• Any products listed under the Bathroom Linens catalogue - including towels of any type, face washers, back washers and cosmetic sponges

 2. Special Conditions

The Products listed below are excluded from ‘change of mind’ returns unless they meet the General Conditions set out below AND the packaging is unopened and/or the tags are still attached:

• Bed Linen items not Made in Australia 

Damaged Goods

If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

• refuse to accept delivery of the product,
  
  
• direct the courier to "Return goods to sender" and
  
  
• notify our Customer Service staff immediately

• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.

Returning Product for Replacement

• A Return Authorization number must be obtained from us before any goods are returned for replacement.

• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.

• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

• You must not write on or attach labels to the product being returned.

• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.

• We will not accept goods sent to us as receiver pays.

Returning Product for Credit

• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.

• We are happy to advise on the compatibility or suitability of the goods being purchased.

• We cannot, however, guarantee that it will work in your, or suit your situation and we take no responsibility that it will meet your requirements.

• We do not refund or credit for incorrect choice.

• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.

• No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions

Return Authorizations are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.

In short, to obtain a refund the goods but be in the same condition as when you received them, but to be more specific ... 

• We reserve the right to refuse any returns that: -

o are incomplete or missing parts; or

o are not returned in their original packaging,

o have been washed; or

o show signs of physical damage to the product or its packaging.

o do not include a valid Return Authorisation Number on the shipping label.

o have an expired Return Authorisation Number.

• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

o refuse to accept delivery of the product,

o direct the courier to "Return goods to sender" and

o notify our Customer Service staff immediately

• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.